IT enabled Back-Office Services

Hugonet powers your sales and back office services

with best in class cloud technologies

Optimize your operations by cutting unnecessary customer payroll costs by 50% and streamline your administrative needs – driving performance and productivity.

We are the ITeS back office experts

LEAD GENERATION

Identify new commercial or government business from search platforms such as LinkedIn, Facebook, ZoomInfo, Google, Deltek/GovWin, BidNet and BidSync.

STAFFING

We are confident sellers of your brand specializing in cleared and technical recruiting.  Our industry-low fees mean you get the best candidate and best value.

DIGITAL MARKETING

We are committed to help you drive more leads, increase your reach, improve your website experience, engage your target audience, and connect with your clients.

DATA ENTRY AND PROCESSING

Save money and free up time that could be better spent on critical business activities.  We leverage best in class Robotics Process Automation where appropriate to ensure speed and quality.

LEARNING MANAGEMENT

Come for the training, stay for the experience.  Our  intuitive cloud LMS interface means training feels right from the very first click.

CUSTOMER SUPPORT

We provide consistent customer support across several channels in your brand voice.  We reduce customer effort with best in class cloud call center tools to deliver amazing customer experiences!

ECOMMERCE CATALOG MANAGMENT

Catalog management outsourcing helps you create a centralized product data warehouse. All product data is standardized with fixed product attributes.

ORDER MANAGEMENT

We partner with you to design and run a foolproof order management system.  Eliminate the need to recruit, train and deploy customer support and fulfillment staff as the outsourcing model takes care of this seamlessly

MEDICAL CODING

 We are experts at radiology medical billing and coding for physicians practicing in complex, high-volume hospital settings.  We optimize your revenue while reducing compliance risks.

WHY OUTSOURCE YOUR BACK OFFICE TASKS?

Growing your business isn’t just about the big picture. In order to scale, your company must complete dozens of small, back-office support tasks. Routine projects like data entry and photo editing may not always be glamorous, but it’s vital that they don’t get pushed to the backburner.

Experience the difference that outsourcing your recurring back-office support tasks can do for your company. With high-quality back-office support from Hugonet, your employees can focus on the specialized work that you hired them to do, instead of spending valuable time completing menial tasks.

Align

Define outcomes and align stakeholders

Launch

Pilot a set of enabling technologies

Scale

Expand pilots to full desired scope

Optimize

Continually refine production solutions

LEAD GENERATION

Partnering with your Sales team to exceed goals

  • We gather information about your company, offerings, target market, and competitors
  • Perform comparative analysis to find similar markets to test in your outbound sales strategy
  • Craft a perfect customer profile, researching to find additional data points for more meaningful conversations
  • Find the perfect customers for you by leveraging the latest tools, plugins and sources.
  • Fill up your CRM with leads for your sales team to call or email.
  • Work closely with your team to develop tactics for you to focus on making connections.
  • Partner with your Sales team to close more deals and exceed revenue goals

STAFFING

Technical cleared and commercial recruiting

  • ASSESS – We’ll partner to develop a plan for the skills and traits a candidate needs to succeed in your organization
  • ATTRACT – We have already built a candidate networks through meaningful interactions with job seekers.  We layer AI-automated outreach methods to maximize candidate quantity and quality.
  • EVALUATE – We evaluate everthing from skills to personality traits to  professional demeanor.
  • SELL – Because we are well-studied on your opportunity, selling your opportunity and its intangibles is where we shine brightest
  • PARTNER – We partner with your HR to update and help you make selection decisions

ORDER MANAGEMENT

We help manage the entire order process from the inception to fulfillment all while improving your processes

  • Streamline every step of order management from order download to fulfillment
  • Track and manage order lifecycle
  • Manage all shipping and fulfillment actions
  • Ensure a seamless after sales experience for all customers

DATA ANALYTICS

We leverage big data and business intelligence tools to extract actionable insights

  • Modern Analytics Platform – We modernize your analytics with cloud, flexible architectures, and the latest technologies. Streamline business insights from data while reducing costs.
  • Data Quality – We help you to reinforce quality across data governance, master data management, and technology components.
  • Machine Learning – We help you unlock predictive power, achieve cost-effective automation, and process improvement
  • Business Intelligence & Visualization – Our expertise in Power BI and Tableau will help you deliver actionable enterprise-level insights.

CONTENT CREATION

A system of ubiquitous devices connecting the physical world to the cloud.

  • Deploy cloud best in class LMS system
  • Manage/Create items, content, assignments, curricula, and programs
  • Publish and provide testing links for all courses, labs, assessments, and instructional videos from the design team
  • Coordinate learning initiative roll outs, including learning assignments, follow up communication(s), and provide reporting and analytics insights
  • Provide solution-focused support for instructors and system users
  • Implement best practices related to user experience, training records, and training documentation for the LMS

 

DIGITAL MARKETING

Accelerate transformation to a more agile, innovative, and efficient organization with the leader in cloud computing

  • Search Engine Optimization (SEO) – Through careful keyword research and white hat SEO practices, we can help you achieve higher organic rankings and attract high-quality leads.
  • Link Building – Acquire a steady stream of traffic from high-authority websites and increase your consumer trust.
  • Social Media Marketing – We build social media campaigns to help your business grow and engage your followers.
  • Custom Website Design – Capture your target audiences’ attention with a professional custom web design that highlights your business’ unique value propositions.

LEARNING MANAGEMENT

A system of ubiquitous devices connecting the physical world to the cloud.

  • Deploy cloud best in class LMS system
  • Manage/Create items, content, assignments, curricula, and programs
  • Publish and provide testing links for all courses, labs, assessments, and instructional videos from the design team
  • Coordinate learning initiative roll outs, including learning assignments, follow up communication(s), and provide reporting and analytics insights
  • Provide solution-focused support for instructors and system users
  • Implement best practices related to user experience, training records, and training documentation for the LMS

 

CUSTOMER SUPPORT

Responsive, caring customer and technical support team members trained to be an extension of your company’s culture

  • Remove the risk of early high-customer attrition and avoid unnecessary overhead costs of hiring full-time employees.
  • Let us deliver to you a world class customer service and technical support team to engage your customers and save up to 50% in labor costs.
  • Your customer support team directly reflects your brand’s reputation. This is a serious responsibility and we take extraordinary measures to serve your customers with the highest level of care.

DATA ENTRY & PROCESSING

Product Data Standardization.  Stay Relevant for Omni-channel Selling.

  • Eliminates the need to recruit, train and support staff
  • Add staff capacity only when you need
  • Faster turnaround times combined with greater efficiency and quality through RPA
  • Lets you focus on your core operational functions
    Reduction in costs of up to 40%
  • Large Transaction Processing through the use of Robotics Process Automation

ECOMMERCE CATALOG MANAGMENT

Providing rich insights into Catalog Processing Services for all major shopping platforms

  • Maintain the highest standards for accuracy
  • Standardize product data with anytime-anywhere access
  • Cataloging experts adept at making bulk-volume changes to the biggest product families
  • Flexible cataloging assistance with scope for multi-lingual catalog processing
  • Cataloging services provide readiness for omni-channel product listings
  • Run instant checks/quality control measures across the inventory

MEDICAL CODING

Product Data Standardization.  Stay Relevant for Omni-channel Selling.

  • Providing rich insights into Catalog Processing Services for all major shopping platforms
  • Expert, certified coders that are specialty-specific and dedicated to your account.
  • A comprehensive process tailored to your specific policies and protocols.
  • A proprietary workflow management system that supports the coding process and tracks every record, code, and status.
  • A multi-faceted rules engine that supports compliance and accurate code assignment.
  • Automated charge entry designed to eliminate manual processes and errors.

HUGONET Back-Office Outsourcing

Hugonet focuses on client relationships and results. We always deliver substance, not false promises, ensuring we maximize your budget, so you get the most return on investment (ROI).

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WE WOULD LIKE TO HEAR FROM YOU