Position: IT and Support Specialist
Job Purpose: Utilize their expertise in IT systems and applications to increase the efficiency and effectiveness of Na Ali’i employees through Tier I-III support and by supporting the design and implementation of elegant IT solutions to difficult problems.
Job Duties Include: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Business Applications and Systems Support
o Provide recommendation and assessment of IT, systems, and architecture to the Director of IT.
o Leverage knowledge of IT Architectures to enhance and improve business processes and performance.
o Evaluate emerging and requested technologies, provide support and recommendation on implementation.
o Provide user support and administration of SharePoint Online including first line support for users, train end users on basic functionality, direct users to training material and resources available in the company, recommend and demo technology to business units, error identification, investigation and resolution, edit and customize pages, etc.
o Provide end user support on various business applications.
- End User Support
o Provide technical support for Office 365 Users, including, but not limited to, providing system access and permissions, resetting passwords, and system administration.
o Support the resolution of Tier I, II, III service desk / help desk tickets.
o Assign new user accounts and email addresses in Active Directory/Office 365/Exchange.
o Assist in the creation and maintenance of Support team processes and procedures.
o Provide help desk reports on reported issues.
o Configure end user devices such as workstations tablet and/or phones for end users
- Conference Room and Telephone Support
o Provide technical support for Skype for Business and Microsoft Teams Users, including Skype for Business Telephony handsets.
o Assist users in the configuration and setup of meeting rooms and meeting room technology.
Skills/Qualifications: Organizational and planning skills, excellent
communication, customer service and problem-solving skills, Problem analysis, attention
to detail and accuracy, solid judgment and decision-making ability, takes
initiative and is adaptable and customer oriented.
Education and Experience: This position requires a minimum of 3 years providing end user application and systems support. Security +, A+, Net+, MCSA, or other IT certifications Preferred. BA/BS in a computer related field preferred.
To apply for this job email your details to firstname.lastname@example.org