Twilio does its best to ensure all calls complete properly. Due to the imperfect nature of telecom, however, issues do arise and it’s best to be prepared!  For this training, a Twilio Training Specialist will travel onsite for a private session (or deliver remotely), with your operations or support team. We’ll go over the eight most common call quality issues and how your team can diagnose, troubleshoot, and resolve them in the fastest, most efficient manner. This course is for Twilio partners and resellers who provide call support to their end users.

  • Designed for reseller support teams to understand the cause of common voice problems
  • Learn to successfully identify what issues are your calls experiencing
  • Develop an action plan with next steps for how to resolve common call issues

Designed for

  • Partners and resellers providing support for end users
  • Operations and support teams
  • Customers already working closely with Twilio’s support team on call quality issues who need extra assistance


  • Review your application flow
  • Review the most common call quality issues
  • Review Audio specific problems
  • Troubleshooting tool


  • Access to a Twilio Account
  • A good understanding of your Twilio call flow


  • Twilio partners and resellers
  • Front line support personnel
Details Price Qty
October 7, 2021 9a-5p Virtualshow details + $600.00 (USD)  
November 4, 2021 9a-5p Virtualshow details + $600.00 (USD)  

  • October 7, 2021 9a-5p Virtual
    October 7, 2021
    9:00 am - 5:00 pm
  • November 4, 2021 9a-5p Virtual
    November 4, 2021
    9:00 am - 5:00 pm