Okta Help Desk Training prepares your help desk teams to hit the ground running in supporting your Okta Org. Students will learn what Okta is and how it will benefit them in supporting their end users. This private learning experience is designed to quickly ramp your help desk team on the key Okta end-user support processes that they will be responsible for at go-live.
Students will explore the most common issues that help desk teams encounter and how to resolve them quickly. Students will have the chance, in a hands-on training environment, to learn about creating users, groups, administrator roles, password polices and multifactor authentications (MFA) policies. This background allows them to understand how to do their job more effectively and efficiently leading to faster case resolution and more successful end users.
This package includes a live half-day session for a maximum of 15 students + the session recording for your own use.
Learning Topics Include:
What is Okta and what benefit does it bring to our company?
What do my end users see and how is that different from my administrator experience?
What permissions do I have as a Help Desk administrator and what can I do in the system?
How do I create people in Okta and assign Administrator privileges?
What are Okta groups, directory groups, and application groups? How do I manage them?
How do I configure Group rules?
How do I configure password policies and handle password reset requests?
How do I setup multi-factor authentication?
What is the End User Toolkit and how do the quick reference guides work?
How do I troubleshoot common end user issues and what are the best practices around them?
How do I work with Okta support?
September 25, 2020 9a-5p Virtual September 25, 2020 9:00 am - 5:00 pm
October 23, 2020 9a-5p Virtual October 23, 2020 9:00 am - 5:00 pm
November 27, 2020 9a-5p Virtual November 27, 2020 9:00 am - 5:00 pm
December 30, 2020 9a-5p Virtual December 30, 2020 9:00 am - 5:00 pm
January 22, 2021 9a-5p Virtual January 22, 2021 9:00 am - 5:00 pm
February 26, 2021 9a-5p Virtual February 26, 2021 9:00 am - 5:00 pm
March 26, 2021 9a-5p Virtual March 26, 2021 9:00 am - 5:00 pm
April 23, 2021 9a-5p Virtual April 23, 2021 9:00 am - 5:00 pm
May 28, 2021 9a-5p Virtual May 28, 2021 9:00 am - 5:00 pm
June 25, 2021 9a-5p Virtual June 25, 2021 9:00 am - 5:00 pm
July 23, 2021 9a-5p Virtual July 23, 2021 9:00 am - 5:00 pm
August 27, 2021 9a-5p Virtual August 27, 2021 9:00 am - 5:00 pm
September 24, 2021 9a-5p Virtual September 24, 2021 9:00 am - 5:00 pm
October 22, 2021 9a-5p Virtual October 22, 2021 9:00 am - 5:00 pm
November 26, 2021 9a-5p Virtual November 26, 2021 9:00 am - 5:00 pm