Flex Advanced for Developers – 2 Days 3rd Week

This workshop will deepen your knowledge of Flex, Twilio’s cloud-based programmable contact center platform.  We will cover the main concepts of Studio, TaskRouter, and Flex and discuss ways to customize the behavior and visual elements of
the Flex UI. This will be accompanied by handson exercises.  By the end of the course, you will have a working prototype of Flex with enhanced functionality that utilizes all available Flex Frameworks.

• Introduction to React, Studio, TaskRouter, Functions and Flex
• Flex UI customization
• Flex Frameworks
• Single Sign-On and WorkForce Optimization
• Passing Task Information to Components
• Dynamic manipulation of the Flex UI
• Integrating third party services into Flex UI
• Post engagement surveys

Designed for

• Companies looking to augment or replace their existing contact center
• Companies looking to rapidly up-skill on Flex
• Developers who will be working with Twilio Flex
• Consultants hired to research/build contact center
• Companies looking to build a new contact center using Twilio Flex

Outline

• Introduction to React, Studio, TaskRouter, Functions and Flex
• Flex UI customization
• Flex Frameworks
• Single Sign-On and WorkForce Optimization
• Passing Task Information to Components
• Dynamic manipulation of the Flex UI
• Integrating third party services into Flex UI
• Post engagement surveys

Prerequisites

• Twilio account (can be trial)
• Node.js installed and working (Node.js 8, NPM 5)
• Cloud environment is used for remote training sessions

Attendees

• Developers
• Working knowledge of JavaScript
• Familiar with command line
• No React experience needed