This workshop will deepen your knowledge of Flex, Twilio’s cloud-based programmable contact center platform. We will cover the main concepts of Studio, TaskRouter, and Flex and discuss ways to customize the behavior and visual elements of
the Flex UI. This will be accompanied by handson exercises. By the end of the course, you will have a working prototype of Flex with enhanced functionality that utilizes all available Flex Frameworks.
Introduction to React, Studio, TaskRouter, Functions and Flex
Flex UI customization
Flex Frameworks
Single Sign-On and WorkForce Optimization
Passing Task Information to Components
Dynamic manipulation of the Flex UI
Integrating third party services into Flex UI
Post engagement surveys
Designed for
Companies looking to augment or replace their existing contact center
Companies looking to rapidly up-skill on Flex
Developers who will be working with Twilio Flex
Consultants hired to research/build contact center
Companies looking to build a new contact center using Twilio Flex
Outline
Introduction to React, Studio, TaskRouter, Functions and Flex
Flex UI customization
Flex Frameworks
Single Sign-On and WorkForce Optimization
Passing Task Information to Components
Dynamic manipulation of the Flex UI
Integrating third party services into Flex UI
Post engagement surveys
Prerequisites
Twilio account (can be trial)
Node.js installed and working (Node.js 8, NPM 5)
Cloud environment is used for remote training sessions
Attendees
Developers
Working knowledge of JavaScript
Familiar with command line
No React experience needed
March 15-16, 2021 9a - 5p Virtual March 15, 2021 - March 16, 2021 9:00 am - 5:00 pm
April 19-20, 2021 9a - 5p Virtual April 19, 2021 - April 20, 2021 9:00 am - 5:00 pm
May 17-18, 2021 9a - 5p Virtual May 17, 2021 - May 18, 2021 9:00 am - 5:00 pm
June 21-22, 2021 9a - 5p Virtual June 21, 2021 - June 22, 2021 9:00 am - 5:00 pm
July 19-20, 2021 9a - 5p Virtual July 19, 2021 - July 20, 2021 9:00 am - 12:00 am
August 16-17, 2021 9a - 5p Virtual August 16, 2021 - August 17, 2021 9:00 am - 5:00 pm
September 13-14, 2021 9a - 5p Virtual September 13, 2021 - September 14, 2021 9:00 am - 5:00 pm
October 18-19, 2021 9a - 5p Virtual October 18, 2021 - October 19, 2021 9:00 am - 5:00 pm
November 15-16, 2021 9a - 5p Virtual November 15, 2021 - November 16, 2021 9:00 am - 5:00 pm