This workshop will deepen your knowledge of Flex, Twilio’s cloud-based programmable contact center platform. We will cover the main concepts of Studio, TaskRouter, and Flex and discuss ways to customize the behavior and visual elements of
the Flex UI. This will be accompanied by handson exercises. By the end of the course, you will have a working prototype of Flex with enhanced functionality that utilizes all available Flex Frameworks.
- Introduction to React, Studio, TaskRouter, Functions and Flex
- Flex UI customization
- Flex Frameworks
- Single Sign-On and WorkForce Optimization
- Passing Task Information to Components
- Dynamic manipulation of the Flex UI
- Integrating third party services into Flex UI
- Post engagement surveys
Designed for
- Companies looking to augment or replace their existing contact center
- Companies looking to rapidly up-skill on Flex
- Developers who will be working with Twilio Flex
- Consultants hired to research/build contact center
- Companies looking to build a new contact center using Twilio Flex
Outline
- Introduction to React, Studio, TaskRouter, Functions and Flex
- Flex UI customization
- Flex Frameworks
- Single Sign-On and WorkForce Optimization
- Passing Task Information to Components
- Dynamic manipulation of the Flex UI
- Integrating third party services into Flex UI
- Post engagement surveys
Prerequisites
- Twilio account (can be trial)
- Node.js installed and working (Node.js 8, NPM 5)
- Cloud environment is used for remote training sessions
Attendees
- Developers
- Working knowledge of JavaScript
- Familiar with command line
- No React experience needed
- October 18-19, 2021 9a - 5p Virtual
October 18, 2021 - October 19, 2021
9:00 am - 5:00 pm - November 15-16, 2021 9a - 5p Virtual
November 15, 2021 - November 16, 2021
9:00 am - 5:00 pm