Online communities provide a place where employees, customers, and partners can engage and collaborate. Learn how to enable communities in your organization, create communities for partner and customers, and gauge participation. The course provides an overview of the exam objectives to help support you on your journey towards passing the Salesforce Community Cloud Consultant Certification exam.
Who should take this course?
This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Salesforce communities in their organization. As a Salesforce administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least six months’ experience using Salesforce.
When you complete this course, you will be able to:
Enable communities in your organization.
Describe the capabilities of communities and how they work.
Create a new community for partner sales.
Create a community for self-service support.
Measure a community’s success using dashboards.
Keep the community active and engaged with native tools.
Lessons and Topics
Exam Overview
Exam Topics
Exam Logistics
What are Communities and How Do They Work
Communities
How Communities Work
Implementing Communities
Deployment Types
Build a Partner Community
Templates
Security and Customization
Community Limits, Licensing, and Users
Experience Builder
Mobility Access
Multilingual Setup
Self-Service Communities
Self-Service/Public Communities
More Experience Builder
Data Categories and Knowledge
Build a Community Using the Customer Service Template
CMS Content
Lightning Templates
Measuring Success
Measuring Success
Install Community Dashboards and Insights
Keeping the Community Active and Engaged
Engagement
Moderation
Reputation
Knowledgeable People
December 30, 2020 9a-5p Virtual December 30, 2020 9:00 am - 5:00 pm
January 22, 2021 9a-5p Virtual January 22, 2021 9:00 am - 5:00 pm
February 26, 2021 9a-5p Virtual February 26, 2021 9:00 am - 5:00 pm
March 26, 2021 9a-5p Virtual March 26, 2021 9:00 am - 5:00 pm
April 23, 2021 9a-5p Virtual April 23, 2021 9:00 am - 5:00 pm
May 28, 2021 9a-5p Virtual May 28, 2021 9:00 am - 5:00 pm
June 25, 2021 9a-5p Virtual June 25, 2021 9:00 am - 5:00 pm
July 23, 2021 9a-5p Virtual July 23, 2021 9:00 am - 5:00 pm
August 27, 2021 9a-5p Virtual August 27, 2021 9:00 am - 5:00 pm
September 24, 2021 9a-5p Virtual September 24, 2021 9:00 am - 5:00 pm
October 22, 2021 9a-5p Virtual October 22, 2021 9:00 am - 5:00 pm
November 26, 2021 9a-5p Virtual November 26, 2021 9:00 am - 5:00 pm
