Overview

Online communities provide a place where employees, customers, and partners can engage and collaborate. Learn how to enable communities in your organization, create communities for partner and customers, and gauge participation. The course provides an overview of the exam objectives to help support you on your journey towards passing the Salesforce Community Cloud Consultant Certification exam.

Who should take this course?

This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Salesforce communities in their organization. As a Salesforce administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least six months’ experience using Salesforce.

When you complete this course, you will be able to:
  • Enable communities in your organization.
  • Describe the capabilities of communities and how they work.
  • Create a new community for partner sales.
  • Create a community for self-service support.
  • Measure a community’s success using dashboards.
  • Keep the community active and engaged with native tools.

Lessons and Topics

Exam Overview

  • Exam Topics
  • Exam Logistics

What are Communities and How Do They Work

  • Communities
  • How Communities Work
  • Implementing Communities
  • Deployment Types
  • Build a Partner Community
  • Templates

Security and Customization

  • Community Limits, Licensing, and Users
  • Experience Builder
  • Mobility Access
  • Multilingual Setup

Self-Service Communities

  • Self-Service/Public Communities
  • More Experience Builder
  • Data Categories and Knowledge
  • Build a Community Using the Customer Service Template
  • CMS Content
  • Lightning Templates

Measuring Success

  • Measuring Success
  • Install Community Dashboards and Insights

Keeping the Community Active and Engaged

  • Engagement
  • Moderation
  • Reputation
  • Knowledgeable People
Details Price Qty
October 23, 2020 9a-5p Virtualshow details + $600.00 (USD)  
November 27, 2020 9a-5p Virtualshow details + $600.00 (USD)  
December 30, 2020 9a-5p Virtualshow details + $600.00 (USD)  
January 22, 2021 9a-5p Virtualshow details + $600.00 (USD)  
February 26, 2021 9a-5p Virtualshow details + $600.00 (USD)  
March 12, 2021 9a-5p Virtualshow details + $600.00 (USD)  
April 23, 2021 9a-5p Virtualshow details + $600.00 (USD)  
May 28, 2021 9a-5p Virtualshow details + $600.00 (USD)  
June 25, 2021 9a-5p Virtualshow details + $600.00 (USD)  
July 9, 2021 9a-5p Virtualshow details + $600.00 (USD)  
August 27, 2021 9a-5p Virtualshow details + $600.00 (USD)  
September 24, 2021 9a-5p Virtualshow details + $600.00 (USD)  
October 22, 2021 9a-5p Virtualshow details + $600.00 (USD)  
November 26, 2021 9a-5p Virtualshow details + $600.00 (USD)  

  • September 25, 2020 9a-5p Virtual
    September 25, 2020
    9:00 am - 5:00 pm
  • October 23, 2020 9a-5p Virtual
    October 23, 2020
    9:00 am - 5:00 pm
  • November 27, 2020 9a-5p Virtual
    November 27, 2020
    9:00 am - 5:00 pm
  • December 30, 2020 9a-5p Virtual
    December 30, 2020
    9:00 am - 5:00 pm
  • January 22, 2021 9a-5p Virtual
    January 22, 2021
    9:00 am - 5:00 pm
  • February 26, 2021 9a-5p Virtual
    February 26, 2021
    9:00 am - 5:00 pm
  • March 26, 2021 9a-5p Virtual
    March 26, 2021
    9:00 am - 5:00 pm
  • April 23, 2021 9a-5p Virtual
    April 23, 2021
    9:00 am - 5:00 pm
  • May 28, 2021 9a-5p Virtual
    May 28, 2021
    9:00 am - 5:00 pm
  • June 25, 2021 9a-5p Virtual
    June 25, 2021
    9:00 am - 5:00 pm
  • July 23, 2021 9a-5p Virtual
    July 23, 2021
    9:00 am - 5:00 pm
  • August 27, 2021 9a-5p Virtual
    August 27, 2021
    9:00 am - 5:00 pm
  • September 24, 2021 9a-5p Virtual
    September 24, 2021
    9:00 am - 5:00 pm
  • October 22, 2021 9a-5p Virtual
    October 22, 2021
    9:00 am - 5:00 pm
  • November 26, 2021 9a-5p Virtual
    November 26, 2021
    9:00 am - 5:00 pm