For this workshop, a Twilio Training Specialist will travel onsite for two days of private training with your team of developers.  We’ll cover ways you can build a contact center using Twilio APIs with useful features like Agent Conference and TaskRouter to manage and prioritize inbound calls.  By the end of the course, you’ll have a basic working prototype that you can continue developing. The course is ideal for companies who are migrating away from legacy contact centers and want a crash course on the power of Twilio APIs.

  • Master the fundamentals of building an inbound call center with Twilio Programmable Voice and powerful features like TaskRouter and Conference
  • Gain a real understanding of TaskRouter
  • Get best practices for migrating from legacy systems
  • Build a working prototype by the end of the course

Designed for

  • Developers who will be engineering with Twilio
  • Software architects looking for guidance structuring their contact center with Twilio
  • Consultants hired to research/build a contact center
  • Companies looking to build a net new contact center using Twilio APIs
  • Companies looking to retrain developers on Twilio/TaskRouter

Outline

  • Discuss the concept of setting up an Omnichannel Contact Center
  • Introduction to Twilio Programmable Voice products
  • Walk through an interactive demo of a contact center
  • Introduction to TaskRouter and its main concepts
  • Best practices for building a contact center using Twilio Voice Client and TaskRouter
  • Contact center case study
  • Guided self learning workshop to create a contact center

Prerequisites

  • Twilio account (can be trial)
  • Git installed on their computer
  • A free Heroku account to host demo code.
  • Heroku command line tools installed

Attendees

  • Developers
  • Contact Center Experience
  • Familiar with command line
Details Price Qty
October 11-12, 2021 9a - 5p Virtualshow details + $1,200.00 (USD)  
November 8-9, 2021 9a - 5p Virtualshow details + $1,200.00 (USD)  

  • October 11-12, 2021 9a - 5p Virtual
    October 11, 2021 - October 12, 2021
    9:00 am - 5:00 pm
  • November 8-9, 2021 9a - 5p Virtual
    November 8, 2021 - November 9, 2021
    9:00 am - 5:00 pm